Refund Policy - You Pek Platform

Thank you for choosing You Pek. This policy aims to clarify the rules regarding financial transactions and refunds.

1. Transactions Between Users

• You Pek is a technical intermediary (a bridge) connecting service providers and seekers.
• All payments made for services (e.g., plumbing, consulting, tutoring, etc.) occur directly between the two parties outside the platform.
• Therefore, the platform is not responsible for issuing refunds in case of dissatisfaction or disputes. Both parties must agree on their own payment and refund terms before starting the work.

2. Paid Platform Services (e.g., Featured Ads or Verification Fees)

If a user purchases a "Promotional Service" or "Featured Ad" directly from You Pek, the following terms apply:

• Refund Requests: Refunds can be requested within (24 hours) of purchase, provided the ad has not been published or activated yet.
• Technical Errors: In the event of a double charge or a technical fault from our side that prevented the ad from appearing, the platform commits to a full refund.
• Non-Eligibility for Refund: Users are not entitled to a refund if their account is banned or their listing is deleted due to a violation of the platform's "Terms and Conditions."

3. How to Submit a Refund Request (Platform Services Only)

For issues related to paid services provided by You Pek, please contact us via:

1. Email: info@youpek.com
2. Include: (Transaction ID, date of payment, and the reason for the refund).
3. Requests are processed and answered within (3-5) business days.